Minimum Order Requirements:
There is no minimum order requirement, but a
$5 handling fee is added to all orders with a product total less than
Terms of Sale: All orders are
subject to approval by our main office, and processed orders are not cancelable
by the buyer. We will, however, do our best to accommodate additions if they
are received before the order is packed for shipment. Delivery (shipping)
arrangements are contingent upon Acts of God, accidents, delays of
transportation facilities, and other delays which are unavoidable or beyond our
Terms: All orders must be
prepaid with cashier's check, money order, or credit card. We accept Visa, MC,
Discover, AMEX and PayPal. Our products become your property upon delivery to
the transporting carrier.
Pricing Terms: The prices shown
on this website supersede those published in any previous price list. We
attempt to maintain published prices, however, due to market conditions, our
prices may change without notice.
At Once Orders: Normally At Once
orders are shipped within 1-2 business days. Stock is usually on hand of all
products shown in our online catalog for immediate shipment. If stock is not
available, we usually cancel the item and ask customer to reorder.
Standard Packs: Standard item
quantities are indicated for each product in our online catalog. All mylar
balloons 20 inches and smaller are sold in multiples of 5.
Freight: Orders ship via UPS.
Shipments to Alaska, Hawaii and Puerto Rico require 2nd Day Air or Next Day
Claims and Returns: Do not
refuse shipment or return items without first contacting us for authorization.
A 50% rehandling charge will apply to any unauthorized return. All
claims of damage or shortage must be reported within 10 days of your receipt of
the shipment. Goods damaged during transit are the responsibility of the
carrier, but we'll be happy to assist you in filing a claim. Please retain the
original packing materials as these may be required for inspection by the
carrier's claims agent. Our products are not returnable except for reasons of
shipping error or defect in stock or workmanship, and then, only upon
authorization from our home office. Any authorized return for reasons other
than defect or our error will be credited less transportation charges and a 15%
Shortages: Shortages must be reported in writing within 3 business days from
the date of delivery.
Phone Orders/Hours of Operation:
Our home office is open for business and new phone/fax orders Monday -
Friday, 7:30am to 5:00pm PST. If our office is closed, you can leave a recorded
message for immediate handling on the next working day. Please leave your
company name, your name, phone number and reason for call on all messages. Fax
orders/inquiries can be sent to 951-894-2269 at any time.
Privacy/Use of Information: We
will never sell or provide your private information to any other entity, except
as necessary in the process of fulfilling your order with us. Upon placing your
order, your email address will automatically be added to our mailing list. If
you do not wish to receive periodic newsletters from us via email (about one per
month), then please call or email us to let us know.
We cannot be responsible for